Terms and Conditions

1. Introduction

   These Terms and Conditions ("Terms") govern your use of the ModernMail website ("Service"). By using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Service Description

   ModernMail is an online service that enables users to upload documents (PDF or Word) and provide recipient details so that we can print, stamp, and post your letters within the United Kingdom.

3. User-Uploaded Content and Accuracy

   Users may upload letters and provide recipient details, including name and address. You are responsible for ensuring that your content does not infringe on any third-party rights, is lawful, and that all recipient details are accurate and complete.

4. Data Storage and Privacy

   All user data—including uploaded documents and recipient information—is stored securely and retained for a maximum of 3 months. We do not share, sell, or distribute your data to any third party. Data processing complies with GDPR and current UK data legislation. For more details, please see our Privacy Policy.

5. Monetisation, Payments, and Refunds

   Users are charged based on their selected postage options and any additional services. Payments must be made in full before the Service is rendered. Refunds are provided only under exceptional circumstances at our discretion.

6. Content Ownership

   You retain full ownership of any content you upload. ModernMail provides a service to print and post your documents and does not claim any ownership rights.

7. Dispute Resolution and Limitation of Liability

   Any disputes or concerns should be directed to our enquiries email at [email protected]. While we will make every effort to resolve issues promptly, ModernMail is not liable for misdirected or undelivered mail due to inaccurate recipient details, or for any indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for the Service.

8. Force Majeure

   ModernMail shall not be held responsible for delays or failures to deliver the Service caused by events beyond our control, including natural disasters, strikes, or disruptions in postal services.

9. Governing Law and Jurisdiction

   These Terms are governed by and construed in accordance with the laws of the United. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Termination

    You or ModernMail may terminate the Service by contacting us via the enquiries email. Termination will result in the deletion of any data stored related to your use of the Service.

11. Amendments

    ModernMail reserves the right to amend these Terms at any time. Significant changes will be communicated via the website or email, and your continued use of the Service constitutes acceptance of the updated Terms.