Help centre

Upload a PDF or Word document, enter recipient details, select postage, and pay. We'll print, stamp, and post your letter for you.

No. Send as a guest and we only ask for an email address for your receipt and posting updates. An account keeps your order history and saved addresses in one place.

You can upload as many pages as you like on standard A4 paper. The first 2 pages are free.

We use standard white C5 envelopes, with other styles available at checkout.

Yes. Send one letter to up to 500 recipients by importing a CSV or Excel file or reusing a saved list, or add several envelopes to one order, each with its own documents and recipient. Volume discounts of up to 15% apply automatically on larger sends. For more than 500 letters, contact us for custom discounts or an enterprise account.

It depends on the postage. 1st and 2nd Class have no tracking. Signed For has partial tracking and a signature on delivery. Tracked 24 and Tracked 48 have full tracking with no signature. Special Delivery has full tracking and a signature, guaranteed by 1pm the next working day.

Monday to Friday, letters are posted in batches at 8am, 12pm and 5pm. Order before 4:45pm and it goes out the same day. Between 4:45pm and 6:25pm we can still post it today for a small fee, chosen at checkout. Later orders go out in the next working day's first batch.

Yes, when you're signed in. On the Delivery step, pick any working day up to a year ahead. You pay today's price and we post it that morning, then email you. Until then you can change the day, post it now or cancel for a full refund. Or choose the day it must arrive by and we'll pick the latest posting day and the services that make it (Royal Mail aims; only Special Delivery is guaranteed).

Yes. Pick the country when you add the recipient and we send it by Royal Mail International Standard, priced by destination and weight (from £8.75 for up to 100g). Delivery aims are 3–5 working days to Europe and 6–7 elsewhere.

You decide. By default we keep your uploads securely with the order so you can open them from your order history. With an account you can have them destroyed automatically after delivery or after a period you choose, or destroy any posted order's files yourself at any time. Once destroyed, your order history keeps the file names only and we can't say what a letter contained.